Return and Remake Policy

Final fitting standard

Every commission ends with a final fitting where the garment is presented to the client for inspection and approval. The garment must look right at this fitting, and the client confirms approval before delivery is considered complete. If anything looks off at the final fitting, alterations are made on the spot or scheduled for follow-up, at no charge to the client.

Perfect Fit Guarantee

The Perfect Fit Guarantee covers alterations to the garment for the life of the garment. There is no time limit. If the fit changes over time, bring the garment back and it will be adjusted at no charge.

Alterations within reason

The Perfect Fit Guarantee covers alterations within reasonable scope. Reasonable scope means adjustments to existing garment dimensions: taking in or letting out the waist, shortening or lengthening sleeves, adjusting the hem, taking in the seat or thigh of trousers, adjusting jacket suppression, and similar refinements. Reasonable scope does not include complete remakes of the garment. A garment built to a 42 chest, for example, cannot be altered to fit a 50 chest, because that requires a new garment with new fabric, new pattern work, and new construction.

The Discipline Dividend

When a client's body changes beyond the alteration scope of the existing garment, Crowned Legacy Suits provides a complimentary remake of the affected garment. The Discipline Dividend applies once per garment, with no time limit, and is verified by remeasurement at a follow-up fitting. The cause and the direction of the change are not conditions of the remake. The remake uses the same cloth specification as the original commission where the original cloth remains available from the mill, or a comparable cloth selected together with the client where the original is no longer available.

How to request a fit adjustment

Contact legal@crownedlegacysuits.com or call (916) 520-4106 to schedule a fit adjustment appointment. Adjustments are scheduled within 7 to 14 days of first contact and performed at the client's home or office on the same mobile concierge basis as the original fitting.

Returns

Custom commissions are built to the client's measurements and specifications and are not eligible for return for a refund. The Perfect Fit Guarantee replaces the standard return process by ensuring the garment fits correctly for as long as the client owns it. If a fundamental issue with the garment that is not addressable through reasonable alteration arises, contact legal@crownedlegacysuits.com to discuss the specific situation. Each case is reviewed on its individual circumstances.